Cancellation Policy
Clear terms, no surprises. Cancel free up to 7 days before pickup.
We want you to book with confidence. This page explains exactly what happens if you need to cancel or change your reservation, and when a refund applies. These terms form part of the booking conditions you accept when you reserve a vehicle through RentGo Express.
Cancellation terms at a glance
| When you cancel | What happens |
|---|---|
| 7 or more days before pickup | Free cancellation — any deposit paid online is refunded in full. |
| Less than 7 days before pickup | The deposit is non-refundable. Nothing further is charged. |
| No-show (you do not collect the vehicle) | The deposit is non-refundable and the booking is closed. |
| Supplier cancels or cannot provide the car | Full refund of anything paid, at no cost to you. |
How to cancel
Cancelling is straightforward. Contact us as early as you can — the sooner you tell us, the more likely you are within the free-cancellation window.
- Email us at support@rentgoexpress.com with your booking reference (for example RF-XXXXXX).
- Tell us briefly that you wish to cancel. No explanation is required.
- We confirm the cancellation by email and notify the supplier.
- If a refund applies, we process it straight away (see below).
Refunds and timing
When a refund applies, we process it as soon as the cancellation is confirmed. The money is returned to the card used for the booking. Depending on your bank, it typically appears within 5 to 10 working days. Note: at present most bookings are paid entirely in cash at pickup, in which case nothing has been charged and no refund is needed — simply let us know and we will release the reservation.
No-shows
If you do not arrive to collect the vehicle and have not cancelled, the booking is treated as a no-show: any deposit is non-refundable and the reservation is closed. The supplier has held the vehicle for you and turned away other customers, which is why late cancellations and no-shows cannot be refunded. If something goes wrong on the day — a delayed flight, an emergency — contact us as early as you can and we will do our best to help.
Changing your booking
Need different dates, a different pickup point, or another vehicle? Email us with your booking reference and what you would like to change. Changes are subject to availability and to the supplier’s agreement, and any price difference will apply. There is no fee from us for making a change.
If the supplier cancels
On the rare occasion a supplier cannot provide the vehicle, you receive a full refund of anything you have paid, and we will help you find an alternative from another verified supplier wherever possible. You are never left out of pocket for something outside your control.
Questions?
If anything here is unclear, or your situation does not fit neatly into the terms above, get in touch at support@rentgoexpress.com. We deal with people, not policies.