1. About us
RentGo Express (the "Platform") is operated by Aquilum Wave Technologies SHPK, a company registered in Albania. In these Terms, "we", "us" and "our" refer to Aquilum Wave Technologies SHPK, and "you" refers to any person accessing or booking through the Platform.
The Platform is a marketplace: we introduce travellers ("Customers") to independent car rental businesses ("Suppliers"). The actual rental contract is between the Customer and the Supplier — we are not a party to it.
2. What we do — and what we don't
What we do
- List Suppliers' vehicles, prices, and availability.
- Take reservation requests, collect a 15% online prepayment, and forward the request to the Supplier.
- Notify you when the Supplier accepts or declines.
- Refund the prepayment if the Supplier declines or fails to respond within the response window.
What we don't
- Own, insure, or operate the vehicles.
- Deliver the vehicle to you or accept it back at drop-off.
- Set rental conditions such as deposit, mileage, age, or cross-border rules — those are set by the Supplier.
- Provide roadside assistance — the Supplier is responsible.
3. Booking flow
When you make a booking on the Platform, you send a request to the Supplier. You are charged 15% of the total rental online (our commission). The remaining 85% is paid in cash directly to the Supplier at pickup.
The Supplier has up to 90 minutes (during business hours 08:00–22:00) to accept or decline. If they don't respond within this window, your booking is automatically cancelled and your prepayment is fully refunded.
Once the Supplier accepts, your booking is confirmed. You will receive a confirmation email with pickup details. The Supplier will contact you if any coordination is needed.
4. Prices and payments
All prices shown are set by the Supplier and displayed in the currency you select. The price includes standard third-party insurance provided by the Supplier unless stated otherwise. Additional extras (child seat, GPS, additional driver, cross-border fee) may apply and are shown before you confirm.
Deposits, if required, are held by the Supplier at pickup — usually via credit card authorisation. We do not handle deposits.
Payment methods, receipts, and invoicing for the 85% due at pickup are between you and the Supplier. We provide a receipt only for the 15% prepayment.
5. Cancellations and refunds
By the Customer
- Before Supplier acceptance: free cancellation, full refund of the prepayment.
- After Supplier acceptance, more than 48 hours before pickup: full refund of the prepayment.
- After Supplier acceptance, less than 48 hours before pickup: the 15% prepayment is non-refundable.
- No-show at pickup: no refund; the Supplier may also charge a no-show fee per their rental agreement.
By the Supplier
If the Supplier declines your booking or cancels a confirmed booking due to unavailability, you receive a full refund. If a suitable alternative vehicle is available, we may propose it — you are free to accept or decline.
6. Driver requirements
Each Supplier sets its own minimum driver age, minimum licence experience, and accepted licence types. These are shown on the vehicle page. It is your responsibility to check that you meet the Supplier's requirements before booking.
At pickup, you must present a valid driving licence, an ID or passport, and (typically) a credit card in the main driver's name for the deposit. If you cannot present these, the Supplier may refuse the vehicle and no refund is due.
7. Insurance and liability
Insurance is provided by the Supplier as part of the rental. Details of coverage, excess, and exclusions are set by the Supplier and included in the rental agreement you sign at pickup. Read it before signing.
RentGo Express is not liable for any damage to the vehicle, third-party damage, injuries, delays, or losses arising during the rental. Any dispute regarding the rental itself is between you and the Supplier.
8. Your account
You do not need an account to make a bookings — a confirmation is sent to the email address you provide. If you create an account, you are responsible for keeping your credentials safe and for all activity under your account.
9. Prohibited use
You agree not to use the Platform:
- To submit false or fraudulent bookings, or to test the system without intent to rent.
- To interfere with the Platform's operation, scrape data, or bypass rate limits.
- For any illegal purpose, or in a way that violates any applicable law.
10. Limitation of liability
To the fullest extent permitted by law, our total liability to you for any claim arising from your use of the Platform is limited to the amount of the prepayment paid for the booking in question. We are not liable for indirect, consequential, or special damages, including loss of profit, missed connections, or accommodation costs.
11. Governing law and disputes
These Terms are governed by the laws of Albania. Any dispute arising from these Terms or your use of the Platform will be handled first through good-faith negotiation. If no agreement is reached, the courts of Tirana have jurisdiction.
If you are a consumer resident in the EU, you retain the mandatory consumer protections available under your local law and may bring proceedings in your country of residence.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced on this page with a revised "Last updated" date. Your continued use of the Platform after changes are posted means you accept them.
13. Contact
Questions about these Terms? Email us at support@rentgoexpress.com.